Performance Assessment of the ERP packages and degree of customization

Abstract

Enterprise Resource Planning (ERP) packages developed by ERP vendors to implement existing business
processes in the organization, not only in line with, but are designed to bring some of the industry best practices. In the
past, there are a lot of studies on evaluating the efficiency of the standard ERP project; However, no up-to-date
customization of packages and performance evaluation skills ERP date has been carried out from the perspective of the
determination. Evaluating the effectiveness of best practices custom ERP customization package is essential for
benchmarking. In this study, we data envelope analysis (DEA) was going to test the efficiency of using the custom ERP
package. We have examined the relationship between the degree of customization of ERP packages and their skills. ERP
packages and organization of the data in the products of an IT provider are implemented where it had been deployed are
collected from. Results will suggest that the degree of customization in ERP system performance and adversely affect the
effectiveness of the ERP package. The impact of the results of research and practice is discussed.